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07531 744439

Based within The Doll House Hair & Beauty Boutique

451 Cowbridge Road East

Cardiff

CF5 1JH

©2020 by OneYou.

Patient Guide

 

OneYou (2018) Ltd

Based within

The Doll House Hair Boutique, 

451 Cowbridge Rd E, 

Cardiff 

CF5 1JH

Telephone:  07531 744439

Email:  info@oneyou.me

Registered Manager:  Kimberley Davison-Sebry

Summary of Statement of Purpose

OneYou (2018) Ltd is a wellness clinic that provides skin care to customers in the Cardiff area.

The Registered Manager is Kimberley Davison-Sebry who has more than 11 years experience in managing skin care clinics.

OneYou aims to provide customers with access to a range of affordable Laser treatments within a fully equipped for purpose clinical and welcoming environment.

Customers will receive excellent care and expertise, with the highest levels of empathy and understanding.  Treatments for skin care services will be provided by an Aesthetic Practitioner who possesses all the necessary training and qualifications to provide their services.

Conditions treated can be summarised as vascular and pigmented lesions, and the permanent reduction of dark hair. The purpose of some treatments maybe cosmetic, but many patients benefit through reducing the emotional and psychological stress related to their condition.

All laser treatments are non-invasive and are for adults of any gender.

The Laser has been sourced by a reputable industry leading manufacturer and is classed as a medical-grade laser. [Cynosure Elite +]



OneYou provides these treatments in an environment, which is:  

 

Compliant with all current safety regulations

Staffed by a qualified Aesthetic Practitioner

Welcoming and friendly

Open, honest and transparent in its dealings with customers

Respectful of all customer’s dignity and confidentiality

 

All clinical customers will have a Consultation prior to any treatment commencing, once suitability for treatment has been determined and full consent given.

 

Terms and Conditions

All clinical services including Laser treatments will only proceed to treatment via an initial consultation and patch test.  The consultation will determine suitability for treatment and indicate possible clinical results, and expected costs.  

Consultations are booked with a £25 deposit which is redeemable against all Laser treatments.  If a client is not suitable for treatment or decides not to proceed, the £25 is refundable.  In the event of an unattended appointment or late notice of cancellation (less than 24hr), the £25 remains chargeable.  

Laser treatment is priced from £25 and can be purchased in single sessions or courses of three (incurring a discount).

 

Costs are from £35 for a single treatment to a small area and are payable by Debit Card, Credit Card and Cash.

 

We are unable to except payments by cheque.

 

Courses of treatment are available at a discounted course price (may vary subject to applicable offer) and start at courses of three sessions.

 

 

If a client becomes medically contraindicated for treatment, a refund of any remaining value on their account will be issued with a medical note from their G.P. or Consultant.

 

Contract between Patients and Service Provider

 

All clients for clinical services will receive a thorough consultation and assessment of the intended area for treatment by a qualified practitioner.

Where applicable, a patch test will be performed and photographs taken (stored confidentially) to log treatment progress.

All clients will sign written consent prior to any treatment being undertaken.  This consent is countersigned by their consulting practitioner to confirm suitability and agree the course of treatment to be undertaken.

Clients will be reviewed for continued progress and suitability for treatment upon each clinic visit intended to carry out further treatment.

Payment is due upon receiving each treatment, and courses of treatment will be redeemed accordingly following each session undertaken.

 

Complaints Procedure

OneYou endeavours to treat all of its clients professionally, compassionately and fairly. If you find you have an issue with any matter in relation to your treatment please make OneYou aware either in person, by telephone or in writing. 

In order to put your complaint in writing, please contact:

Registered Manager
OneYou

The Doll House Hair Boutique, 

451 Cowbridge Rd E, 

Cardiff 

CF5 1JH 

 

Email:  info@oneyou.me

or telephone 07531 744439


The Registered Manager will aim to listen to any concerns regarding the nature of the complaint and try to remedy the issue as soon as possible.  Where this cannot be resolved immediately, you will receive a written acknowledgment within 3 working days to confirm that an investigation into the matter is underway.

 

During the investigative process, you may be invited in to clinic for a further review, and in order to assess your concerns or provide appropriate follow-up care.

OneYou will aim to provide you with a full written response within 20 working days or where this
is not possible, an update as to the cause of the delay.

If you are dissatisfied with the results of this process and the final response, you have recourse to 
inform the Healthcare Inspectorate of Wales of your concerns.

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Email:hiw@gov.wales

Telephone: 0300 062 8163

Summary of Patients Views

 

(To be published once available)

 

 

Registration Authority

 

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Email:hiw@gov.wales

Telephone: 0300 062 8163

 

Notice of latest Inspection Report to follow once issued.

 

Date Patient Guide written:  11/06/19

Author:  Kimberley Davison-Sebry